REFUND POLICY

Here at Casebx we want you to have complete peace of mind when you choose to shop with us. We understand that ordering online can be daunting and we want to make sure you know we are here to help from start to finish. We hope you love your items as much as we do but understand that in some cases you may need to contact us to organize a return and we are here to make this as easy as possible for you.

CASEBX REFUND GUARANTEE:

If you change your mind about the items you have purchased from us, we will refund the purchase price (minus the shipping costs) or exchange those products, subject to the following conditions:

  • The item is unworn, unwashed and unused.
  • The item returns to us in its original packaging.
  • The item arrives back to us within 30 days of you receiving. (If you are concerned for any reason that this is not possible please contact us ASAP so we may resolve with you).

All refund issues are processed through our Support Team which you can reach via our Contact Us page or by emailing support@casebx.com. It is important to contact us ASAP as all returns require the inclusion of a slip containing your Return Authorization Number which is obtained from a member of our Support Team. We will also provide the nearest location to you where you can send your item(s) back.

Please Note: We use several freight forwarders to bring the best shipping price to the customer but this may not mean you can return the item within your own country. Each case is different and we have several options available to you so please reach out to us so we can pass on the most up to date information available.

If you request a refund, the purchase price excluding delivery charges and/or discounts will be refunded to you using the original payment method. This will be processed within 5 - 10 business days once we have received back the item and are satisfied with the condition. Please note that under no circumstances can we refund onto another credit/debit card for security reasons.

If you need to exchange it for the same item, send us an email at support@casebx.com for details on how to proceed with same.

In some specific circumstances we offer store credit if a return is not viable/possible.

Please note that we cannot process exchanges/replacements or refunds after 90 days so please be sure to contact us ASAP.

Each case is unique so if you have any concerns whatsoever with your order and wish to receive further information on any of the above please do not hesitate to contact us at support@casebx.com.

WRONG ADDRESS DISCLAIMER

It is the buyers responsibility to make sure that all shipping information is correct. We have a strict shipping schedule and therefore won't always be able to make changes to the shipping address. Please double-check the address you are entering before checking out. We will NOT be held responsible for packages sent to the wrong address.

If your order is already processing or has already shipped, we are unable to make changes to the destination address. At that point, the only thing we can do is wait for the package to be returned to us. If the item is returned to our warehouse, we will issue a full refund upon arrival.

If a wrong shipping address is provided, we allow 1 hour after purchase for orders to be changed due to our 1-2 day fulfillment process. Please contact support@casebx.com if you need any order details edited. We are not responsible for any misinformation, such as wrong shipping address, that is entered by the customer. 

RETURN/REFUND SHIPPING COSTS:

All refunds are processed for the full amount paid for the item ordered however please note that the shipping costs are non-refundable.

Please also note that you are responsible for the shipping costs for returning your item. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

CANCELLATIONS
You may cancel your order within 24 hours of placing your order and request to receive a full refund.